Customer master data
Immutable internal identity with external mapping keys
| Internal CustomerId | cus_mel221 Primary key — never changes |
| Account number | MEL221 Links to ticketing and SQL |
| Display name | Melsonby Optical Solutions |
| Primary domain | melsonbyoptical.co.uk Microsoft tenant mapping aid |
| Tenant ID | mel221-9682-4f2a-9c31-121077 |
| SQL external key | MEL221 |
| Account manager | Tom Whitfield |
| Status | Active |
| Created | 13 Jan 2020 |
Connection and collection
Authentication mode is independent of the data model
| Auth method | GDAP / partner delegated |
| Relationship state | expired No expiry recorded |
| Last successful sync | 21 Aug 2026 15:00 UTC 4 days ago |
| Last attempt | 24 Aug 2026 20:00 UTC Result: success |
| M365 data quality | Healthy |
| SQL data quality | Partial Mapped to the DCS API |
| Schedule | Weekly — users, licences, usage reports Configurable per dataset and customer |
Connection changes require the administrator role.
Branding
Saved once and reused automatically for future dashboards and packs
Editable
Customer logo
PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.
Meeting pack preview
Melsonby Optical Solutions
Saved branding is applied to this customer's dashboard, exports and every future meeting pack.
Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.
Customer contacts
Who to speak to. Used for meeting invitations and pipeline follow-up.
| Name | Role | Phone | Notes | |
|---|---|---|---|---|
| Jasmine NkemeluPrimary | HR Manager | [email protected] | 01864 846069 | Starters and leavers |
| Nia Delaney | Operations Manager | [email protected] | 01339 580134 | Day-to-day escalation contact |
Prototype controls
Demo-only switches for showing how the phases differ
MEL221 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.