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Mickleby Security & Co

MIC375ActiveManaged contract

micklebysecurity.co.uk · Security services · Account manager Priya Raman

Microsoft 365Stale2 weeks agoSupport & assets (SQL)Healthy17 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

10 licensed products on the register
Products
10
7 on a support contract
Not on contract
3
£260 a year at listed rates
Annual support value
£1,275
Contract 10401 · SOFLA
Support calls
8
£75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT24680Server - Ap-HostOn contract
10401
£150
O3NUSOpera 3 Current UsersT21649WorkstationsNot on contract—
O3SALOpera 3 Sales LedgerT40858WorkstationsOn contract
10401
£375
O3PUROpera 3 Purchase LedgerT10594Server - Ap-HostOn contract
10401
£120
O3NOMOpera 3 Nominal Ledger
Version 2.5.19
T10271WorkstationsOn contract
10401
£180
O3INVOpera 3 InvoicingT81118Server - Ap-HostOn contract
10401
£60
O3POPOpera 3 Purchase Order ProcessingT14751Server - Sql1On contract
10401
£375
O3SCTOpera 3 Stock Control
Version 5.3.7
T62018Server - Ap-HostOn contract
10401
£15
LEC001Bespoke job management systemLIC 301943WorkstationsNot on contract—
MJM001KwikStock stock control add-onLIC 484678WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Anne-Marie Cable · 19 Mar 2026
    £75
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Karen Taylor · 10 Feb 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Stock Control · Julie Herbert · 12 Nov 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Order Processing · Kelly Gregory · 28 Oct 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Stock Control · Karen Taylor · 21 Oct 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Kelly Gregory · 05 Oct 2025
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Anne-Marie Cable · 26 Feb 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Karen Taylor · 12 Dec 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.