Software position
3 licensed products on the registerProducts
3
3 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£354
Contract 10247 · O3MAIN
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise | T54753 | Workstations | On contract 10247 | £15 |
| AUT120 | AutoCAD LT Version 9.6.14 | T62748 | Workstations | On contract 10247 | £15 |
| LEC001 | Bespoke job management system | LIC 834183 | Workstations | On contract 10247 | £324 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractStock take variance queryAutoCAD LT · Anne-Marie Cable · 16 Feb 2026
- On contractNominal period end would not runAutoCAD LT · Karen Taylor · 16 Jan 2026
- On contractUser locked out of the payroll companyBespoke job management system · Kelly Gregory · 02 Jan 2026
- On contractUser locked out of the payroll companyAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 31 Dec 2025
- On contractUser locked out of the payroll companyBespoke job management system · Karen Taylor · 02 Aug 2025
- On contractNew user added and permissions setAdobe Acrobat Pro Enterprise · Julie Herbert · 27 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.