Software position
9 licensed products on the registerProducts
9
8 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£1,475
Contract 10607 · MJM002
Support calls
6
£112.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 7.8.19 | T11341 | Server - Sql1 | On contract 10607 | £120 |
| O3NUS | Opera 3 Current Users Version 8.5.2 | T88526 | Server - Sql1 | On contract 10607 | £15 |
| O3SAL | Opera 3 Sales Ledger | T11087 | Workstations | On contract 10607 | £375 |
| O3PUR | Opera 3 Purchase Ledger Version 8.2.3 | T61536 | Server - Sql1 | On contract 10607 | £225 |
| O3NOM | Opera 3 Nominal Ledger Version 5.4.17 | T58527 | Server - Ap-Host | On contract 10607 | £60 |
| O3INV | Opera 3 Invoicing | T27018 | Server - Ap-Host | On contract 10607 | £80 |
| O3POP | Opera 3 Purchase Order Processing Version 10.5.11 | T62070 | Server - Ap-Host | On contract 10607 | £375 |
| O3SCT | Opera 3 Stock Control | T46042 | Server - Ap-Host | On contract 10607 | £225 |
| O3COS | Opera 3 Costing Version 2.7.13 | T46804 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75New user added and permissions setOpera 3 Costing · Karen Taylor · 16 Jul 2026
- £37.5Purchase order print alignmentOpera 3 Costing · Karen Taylor · 04 Dec 2025
- On contractNominal period end would not runOpera 3 Purchase Ledger · Karen Taylor · 25 Aug 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Invoicing · Anne-Marie Cable · 23 Aug 2025
- On contractReport layout change requestedOpera 3 Invoicing · Julie Herbert · 04 May 2025
- On contractBackup of the data directory verifiedOpera 3 Invoicing · Stacey Thomas · 13 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.