Skip to content
DCS
PR

Newsholme Care Services

NEW840ActiveManaged contract

newsholmecare.co.uk · Healthcare · Account manager Priya Raman

Microsoft 365Healthy7 days agoSupport & assets (SQL)Partial11 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
1 on a support contract
Not on contract
3
£130 a year at listed rates
Annual support value
£350
Contract 10868 · COR1
Support calls
37
£2,043.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT51309Server - Ap-HostNot on contract—
SG50PRSage 50 Payroll
Version 12.0.6
T39978Server - Sql1Not on contract—
LEC001Bespoke job management systemLIC 508208WorkstationsNot on contract—
MJM001KwikStock stock control add-onLIC 109317WorkstationsOn contract
10868
£350

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Sage 50 Payroll · Julie Herbert · 20 Jul 2026
    £75
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Karen Taylor · 17 Jul 2026
    £56.25
  • Backup of the data directory verified
    Sage 50 Payroll · Stacey Thomas · 05 Jul 2026
    £75
  • Year end routine walkthrough
    Bespoke job management system · Stacey Thomas · 17 Jun 2026
    £112.5
  • User locked out of the payroll company
    Bespoke job management system · Julie Herbert · 03 Jun 2026
    £75
  • Stock take variance query
    KwikStock stock control add-on · Karen Taylor · 13 Apr 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Karen Taylor · 03 Mar 2026
    On contract
  • Report layout change requested
    KwikStock stock control add-on · Julie Herbert · 24 Feb 2026
    On contract
  • Nominal period end would not run
    KwikStock stock control add-on · Karen Taylor · 20 Feb 2026
    On contract
  • Report layout change requested
    Sage 50 Accounts Professional · Stacey Thomas · 06 Feb 2026
    £37.5
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Anne-Marie Cable · 03 Feb 2026
    £37.5
  • Invoice imported twice from the job system
    Bespoke job management system · Stacey Thomas · 29 Dec 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.