Customer master data
Immutable internal identity with external mapping keys
| Internal CustomerId | cus_pan187 Primary key — never changes |
| Account number | PAN187 Links to ticketing and SQL |
| Display name | Pannal Plastics Services |
| Primary domain | pannalplastics.co.uk Microsoft tenant mapping aid |
| Tenant ID | pan187-1662-4f2a-9c31-588889 |
| SQL external key | PAN187 |
| Account manager | Rachel Byrne |
| Status | Active |
| Created | 07 May 2025 |
Connection and collection
Authentication mode is independent of the data model
| Auth method | GDAP / partner delegated |
| Relationship state | expiring Expiry 26 Sep 2026 |
| Last successful sync | 22 Aug 2026 01:00 UTC 3 days ago |
| Last attempt | 24 Aug 2026 19:00 UTC Result: success |
| M365 data quality | Healthy |
| SQL data quality | Healthy Mapped to the DCS API |
| Schedule | Weekly — users, licences, usage reports Configurable per dataset and customer |
Connection changes require the administrator role.
Branding
Saved once and reused automatically for future dashboards and packs
Editable
Customer logo
PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.
Meeting pack preview
Pannal Plastics Services
Saved branding is applied to this customer's dashboard, exports and every future meeting pack.
Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.
Customer contacts
Who to speak to. Used for meeting invitations and pipeline follow-up.
| Name | Role | Phone | Notes | |
|---|---|---|---|---|
| Farrah DelaneyPrimary | IT Coordinator | [email protected] | 01455 771899 | Internal technical contact |
| Hana Pritchard | Finance Manager | [email protected] | 01589 628264 | Handles purchase orders and renewals |
Prototype controls
Demo-only switches for showing how the phases differ
PAN187 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.