Software position
8 licensed products on the registerProducts
8
0 on a support contract
Not on contract
8
£1,095 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£468.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 12.4.5 | T61683 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | T39382 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 11.0.16 | T49269 | Workstations | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T70857 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 12.4.20 | T15705 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 4.0.16 | T31200 | Server - Sql1 | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 903478 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 151870 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Backup of the data directory verifiedOpera 3 System Foundation · Karen Taylor · 24 Jun 2026
- £18.75Email payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Julie Herbert · 08 Jun 2026
- £37.5Backup of the data directory verifiedOpera 3 Purchase Ledger · Kelly Gregory · 16 Oct 2025
- £37.5Stock take variance queryBespoke job management system · Kelly Gregory · 16 Sep 2025
- £150Nominal period end would not runOpera 3 Invoicing · Stacey Thomas · 25 Jun 2025
- £150Backup of the data directory verifiedBespoke job management system · Anne-Marie Cable · 02 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.