Support agreementManaged contractPEN711-AGR291
Covered by a managed support agreement with an agreed SLA.
Customer since07 Aug 2023Response SLA2 hoursRateIncludedNotice60 daysMachines on contract34 of 37
3 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for PEN711Active contracts
7
0 expired or cancelled
Annual contract value
£37,150.24
Active lines only
Renewals within 90 days
3
£14,324.39
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9743 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 34 machines · 3 in service and off it → | 34 | 12 months 30d notice | 22 Jul 2027 in 331d | — | £3,741.96 £935.49 quarterly | Scheduled | |
| 9936 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 5 | 12 months 30d notice | 19 Oct 2026 in 55d | — | £12,180.9 5 x £2,436.18 | Due in 90 days | |
| 10580 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 16 seats | 12 months 60d notice | 24 Jun 2027 in 303d | 07 Nov 2027 | £2,811.2 16 x £175.7 · 10% off | Scheduled | |
| 10907 MJM002 | Software support | M J M Kwickstock Licence MJM Covers 8 modules · 3 off it → | 8 | 12 months 30d notice | 29 Mar 2027 in 216d | 04 Jun 2027 | £1,484 8 x £185.5 | Scheduled | |
| 11236 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 12 months 90d notice · auto-renews | 20 Oct 2026 in 56d | — | £556.61 1 x £556.61 · 5% off | Due in 90 days | |
| 11865 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 7 | 36 months 30d notice | 05 Dec 2026 in 102d | 10 Feb 2027 | £14,788.69 7 x £2,112.67 | Scheduled | |
| 12155 CON500 | Connectivity | Leased line 500Mb Zen | 1 | 36 months 30d notice · auto-renews | 21 Oct 2026 in 57d | 28 Dec 2026 | £1,586.88 1 x £1,586.88 | Due in 90 days |
Annual value by service line
Active contracts only
Managed support£15,922.86
Backup and DR£14,788.69
Microsoft 365 licences£2,811.2
Connectivity£1,586.88
Software support£1,484
Email security£556.61
Next twelve months
Renewal dates in order
- 19 OctAnnual DCS Remote Server MonitoringManaged support55d
- 20 OctCyber Security Awareness inc GDPREmail security56d
- 21 OctLeased line 500MbConnectivity57d
- 05 DecAmber Virtual Agent Per VMBackup and DR102d
- 29 MarM J M Kwickstock LicenceSoftware support216d
- 24 JunMicrosoft 365 Business PremiumMicrosoft 365 licences303d
- 22 JulHardware Quarterly ContractManaged support331d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.