Software position
11 licensed products on the registerProducts
11
8 on a support contract
Not on contract
3
£390 a year at listed rates
Annual support value
£1,484
Contract 10907 · MJM002
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T89504 | Server - Sql1 | On contract 10907 | £100 |
| O3NUS | Opera 3 Current Users | T42945 | Terminal server | On contract 10907 | £180 |
| O3SAL | Opera 3 Sales Ledger | T70446 | Terminal server | On contract 10907 | £60 |
| O3PUR | Opera 3 Purchase Ledger | T45957 | Terminal server | On contract 10907 | £500 |
| O3NOM | Opera 3 Nominal Ledger | T86604 | Server - Ap-Host | On contract 10907 | £200 |
| O3INV | Opera 3 Invoicing Version 9.8.1 | T85963 | Server - Sql1 | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T53753 | Workstations | On contract 10907 | £60 |
| O3SCT | Opera 3 Stock Control | T77334 | Terminal server | Not on contract | — |
| O3COS | Opera 3 Costing | T33129 | Terminal server | On contract 10907 | £60 |
| LEC001 | Bespoke job management system | LIC 325634 | Workstations | On contract 10907 | £324 |
| MJM001 | KwikStock stock control add-on | LIC 469634 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedBespoke job management system · Kelly Gregory · 17 Jun 2026
- On contractNominal period end would not runOpera 3 System Foundation · Karen Taylor · 14 Dec 2025
- On contractUser locked out of the payroll companyOpera 3 Sales Ledger · Karen Taylor · 19 Sep 2025
- On contractStock take variance queryOpera 3 Sales Ledger · Stacey Thomas · 18 Sep 2025
- On contractUser locked out of the payroll companyOpera 3 Sales Ledger · Stacey Thomas · 04 Jun 2025
- On contractPurchase order print alignmentOpera 3 Purchase Order Processing · Julie Herbert · 09 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.