Software position
3 licensed products on the registerProducts
3
1 on a support contract
Not on contract
2
£50 a year at listed rates
Annual support value
£60
Contract 10763 · COR1
Support calls
7
£468.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 7.1.11 | T93462 | Server - Ap-Host | Not on contract | — |
| AUT120 | AutoCAD LT Version 3.4.14 | T19483 | Workstations | On contract 10763 | £60 |
| SG50AC | Sage 50 Accounts Professional | LIC 340814 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5User locked out of the payroll companySage 50 Accounts Professional · Julie Herbert · 22 Jan 2026
- £112.5Invoice imported twice from the job systemSage 50 Accounts Professional · Stacey Thomas · 21 Dec 2025
- On contractReport layout change requestedAutoCAD LT · Kelly Gregory · 27 Oct 2025
- £56.25New user added and permissions setAdobe Acrobat Pro Enterprise · Kelly Gregory · 10 Sep 2025
- On contractReport layout change requestedAutoCAD LT · Anne-Marie Cable · 22 May 2025
- £75Report layout change requestedAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 26 Mar 2025
- £112.5Report layout change requestedAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 27 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.