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Rufforth Retail Associates

RUF662ActiveManaged contract

rufforthretail.co.uk · Retail · Account manager Rachel Byrne

Microsoft 365Healthy3 days agoSupport & assets (SQL)Partial8 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Customer timeline

Sync milestones, licence and user movement, equipment changes, findings, opportunities and generated packs — aggregated so routine activity does not become noise.

  1. Added 3 licencesLicensing
    Purchased total 50 → 53.
    23 Aug 2026
  2. Microsoft 365 sync successSync
    Datasets: users, licences, usage reports. Auth mode app-consent.
    22 Aug 2026
  3. Pipeline: Endpoint protection review and rollout — Meeting OrganisedOpportunities
    Owner Ben King. Awaiting customer. Next with Supplier.
    12 Aug 2026
  4. Added 5 licencesLicensing
    Purchased total 45 → 50.
    09 Aug 2026
  5. Finding raised: 20 in-service assets are out of warrantyAlerts
    Device lifecycle · warning · AST-WARRANTY-EXPIRED
    30 Jul 2026
  6. Pipeline: Managed IT support contract (24 users) — With CustomerOpportunities
    Owner Barry Rankin. Meeting completed. Next with Customer.
    22 Jul 2026
  7. Finding raised: SLA achievement at 87.5% over the last 90 daysAlerts
    Support · information · SUP-SLA
    07 Jul 2026
  8. 2 users removed this monthUsers
    User count moved from 39 to 37.
    28 Jun 2026
  9. Finding raised: 2 contracts up for renewal within 90 daysAlerts
    Support · information · CON-RENEWAL-DUE
    25 May 2026
  10. Finding raised: 10 devices on a legacy operating system buildAlerts
    Device lifecycle · warning · AST-OS-LEGACY
    12 May 2026
  11. Finding raised: 15 assigned-capable licences unusedAlerts
    Licensing · information · LIC-UNDERUSED
    04 May 2026
  12. Finding raised: 1 warranties expire within 90 daysAlerts
    Device lifecycle · information · AST-WARRANTY-SOON
    02 May 2026
  13. Licensing Review pack generatedReports
    Generated by Ellie Marsh · customer-facing classification.
    20 Apr 2026
  14. Added 3 licencesLicensing
    Purchased total 43 → 46.
    19 Apr 2026
  15. 3 assets added to inventoryAssets
    Recorded by the operational source system.
    15 Apr 2026
  16. Support Review pack generatedReports
    Generated by Priya Raman · customer-facing classification.
    27 Feb 2026
  17. Support Review pack generatedReports
    Generated by Dan Okafor · customer-facing classification.
    17 Feb 2026
  18. Licensing Review pack generatedReports
    Generated by Rachel Byrne · customer-facing classification.
    02 Feb 2026

Events in view

18 of 27 recorded events

iHow the timeline is builtShow
Routine movement is aggregated rather than listed one event at a time — “12 users added this month” instead of twelve separate cards. Sync milestones, licence changes, equipment, findings, opportunities and generated packs all feed the same list.