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Thornbury Foods

THO071OnboardingManaged contract

thornburyfoods.co.uk · Food production · Account manager Ellie Marsh

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Partial19 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Customer master data

Immutable internal identity with external mapping keys

Internal CustomerId
cus_tho071
Primary key — never changes
Account number
THO071
Links to ticketing and SQL
Display name
Thornbury Foods
Primary domain
thornburyfoods.co.uk
Microsoft tenant mapping aid
Tenant ID
tho071-3063-4f2a-9c31-774980
SQL external key
THO071
Account manager
Ellie Marsh
Status
Onboarding
Created
01 Mar 2020

Connection and collection

Authentication mode is independent of the data model

Auth method
Tenant app consent
Relationship state
active
Expiry 07 Feb 2027
Last successful sync
06 Aug 2026 04:00 UTC
3 weeks ago
Last attempt
24 Aug 2026 14:00 UTC
Result: throttled
M365 data quality
Stale
SQL data quality
Partial
Mapped to the DCS API
Schedule
Weekly — users, licences, usage reports
Configurable per dataset and customer
Connection changes require the administrator role.

Branding

Saved once and reused automatically for future dashboards and packs

Editable
Customer logo

PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.

Meeting pack preview
Thornbury Foods

Saved branding is applied to this customer's dashboard, exports and every future meeting pack.

Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.

Customer contacts

Who to speak to. Used for meeting invitations and pipeline follow-up.

NameRoleEmailPhoneNotes
Amelia ChandraPrimaryFinance Manager[email protected]01759 672454Handles purchase orders and renewals
Olivia OkaforOperations Manager[email protected]01889 872482Day-to-day escalation contact
Chloe SowandePractice Manager[email protected]01566 257679Approves user changes

Prototype controls

Demo-only switches for showing how the phases differ

THO071 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.