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Thornbury Foods

THO071OnboardingManaged contract

thornburyfoods.co.uk · Food production · Account manager Ellie Marsh

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Partial19 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£504 a year at listed rates
Annual support value
£0
No software support contract
Support calls
34
£2,662.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 12.0.2
T84580WorkstationsNot on contract—
SG50PRSage 50 Payroll
Version 4.5.2
T54643Server - Ap-HostNot on contract—
O3SFOOpera 3 System FoundationLIC 465814WorkstationsNot on contract—
O3NUSOpera 3 Current UsersLIC 215217WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Sage 50 Accounts Professional · Anne-Marie Cable · 24 Jul 2026
    £150
  • Stock take variance query
    Opera 3 Current Users · Julie Herbert · 12 Jul 2026
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Current Users · Julie Herbert · 20 Jun 2026
    £112.5
  • New user added and permissions set
    Opera 3 System Foundation · Kelly Gregory · 15 Jun 2026
    £112.5
  • Report layout change requested
    Sage 50 Accounts Professional · Kelly Gregory · 04 Jun 2026
    £112.5
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Karen Taylor · 14 Apr 2026
    £18.75
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Stacey Thomas · 19 Mar 2026
    £37.5
  • Backup of the data directory verified
    Opera 3 Current Users · Karen Taylor · 18 Mar 2026
    £75
  • New user added and permissions set
    Opera 3 Current Users · Stacey Thomas · 08 Mar 2026
    £56.25
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Anne-Marie Cable · 28 Feb 2026
    £75
  • Backup of the data directory verified
    Opera 3 System Foundation · Karen Taylor · 01 Dec 2025
    £150
  • Invoice imported twice from the job system
    Sage 50 Payroll · Stacey Thomas · 25 Nov 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.