Support agreementTime and materialsTHU178-AGR143
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since18 Apr 2021Response SLANo SLARate£125/hrNotice—Machines on contract17 of 32
15 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for THU178Active contracts
4
0 expired or cancelled
Annual contract value
£7,526.2
Active lines only
Renewals within 90 days
1
£1,059.52
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9607 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 30 seats | 36 months 30d notice · auto-renews | 30 Nov 2026 in 97d | — | £3,913.5 30 x £130.45 · 12.5% off | Scheduled | |
| 9998 MJM002 | Software support | M J M Kwickstock Licence MJM Covers 4 modules · 1 off it → | 4 | 12 months 30d notice | 03 Feb 2027 in 162d | — | £510 4 x £127.5 | Scheduled | |
| 10579 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 32 seats | Rolling 90d notice · auto-renews | 13 Nov 2026 in 80d | 25 Jan 2027 | £1,059.52 32 x £33.11 | Due in 90 days | |
| 11073 HPE001 | Hardware maintenance | HPE Foundation Care HPE Covers 17 machines · 15 in service and off it → | 17 | 36 months 30d notice · auto-renews | 16 Jun 2027 in 295d | — | £2,043.18 17 x £120.19 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£3,913.5
Hardware maintenance£2,043.18
Backup and DR£1,059.52
Software support£705.13
Next twelve months
Renewal dates in order
- 13 NovAmber Vault M365 Backup / MailboxBackup and DR80d
- 30 NovAdobe Acrobat Pro EnterpriseMicrosoft 365 licences97d
- 03 FebM J M Kwickstock LicenceSoftware support162d
- 16 JunHPE Foundation CareHardware maintenance295d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.