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Thurlow Retail Trust

THU178ActiveTime and materials

thurlowretail.co.uk · Retail · Account manager Tom Whitfield

Microsoft 365Healthy33 hr agoSupport & assets (SQL)Partial16 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
4 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£510
Contract 9998 · MJM002
Support calls
7
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT38178WorkstationsOn contract
9998
£60
MJM001KwikStock stock control add-on
Version 7.3.15
T68348WorkstationsOn contract
9998
£375
COR1Job costing linkT81804WorkstationsOn contract
9998
£15
O3SFOOpera 3 System FoundationLIC 672834WorkstationsNot on contract—
O3NUSOpera 3 Current UsersLIC 277988WorkstationsOn contract
9998
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Current Users · Julie Herbert · 06 May 2026
    On contract
  • Nominal period end would not run
    KwikStock stock control add-on · Kelly Gregory · 01 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Kelly Gregory · 26 Jan 2026
    On contract
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Karen Taylor · 19 Sep 2025
    On contract
  • User locked out of the payroll company
    KwikStock stock control add-on · Karen Taylor · 03 Aug 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Stacey Thomas · 13 Feb 2025
    On contract
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Stacey Thomas · 18 Nov 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.