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Thurlow Retail Trust

THU178ActiveTime and materials

thurlowretail.co.uk · Retail · Account manager Tom Whitfield

Microsoft 365Healthy33 hr agoSupport & assets (SQL)Partial16 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Customer timeline

Sync milestones, licence and user movement, equipment changes, findings, opportunities and generated packs — aggregated so routine activity does not become noise.

  1. Microsoft 365 sync successSync
    Datasets: users, licences, usage reports. Auth mode app-consent.
    24 Aug 2026
  2. Added 4 licencesLicensing
    Purchased total 53 → 57.
    16 Aug 2026
  3. Pipeline: SharePoint intranet build — With CustomerOpportunities
    Owner Barry Rankin. Awaiting customer. Next with Customer.
    14 Aug 2026
  4. Added 5 licencesLicensing
    Purchased total 48 → 53.
    09 Aug 2026
  5. Finding raised: 1 contract up for renewal within 90 daysAlerts
    Support · information · CON-RENEWAL-DUE
    07 Aug 2026
  6. Finding raised: 15 in-service assets are out of warrantyAlerts
    Device lifecycle · warning · AST-WARRANTY-EXPIRED
    02 Aug 2026
  7. Added 3 licencesLicensing
    Purchased total 45 → 48.
    02 Aug 2026
  8. 6 users added this monthUsers
    User count moved from 36 to 42.
    28 Jul 2026
  9. Finding raised: Endpoint protection is not on a DCS contractAlerts
    Security validation · warning · CON-NO-ENDPOINT-PROTECTION
    26 Jul 2026
  10. Finding raised: 32 machines supported on a time and materials basisAlerts
    Support · information · CON-NO-MANAGED
    22 Jul 2026
  11. Customer branding updatedSettings
    Logo and primary colour saved as the new default for future packs.
    19 Jul 2026
  12. Licensing Review pack generatedReports
    Generated by Tom Whitfield · customer-facing classification.
    12 Jun 2026
  13. Finding raised: 9 devices on a legacy operating system buildAlerts
    Device lifecycle · warning · AST-OS-LEGACY
    31 May 2026
  14. Finding raised: Email security is not on a DCS contractAlerts
    Security validation · information · CON-NO-EMAIL-SECURITY
    30 May 2026
  15. 2 assets added to inventoryAssets
    Recorded by the operational source system.
    15 May 2026
  16. Support Review pack generatedReports
    Generated by Dan Okafor · customer-facing classification.
    01 May 2026
  17. Technical Review pack generatedReports
    Generated by Ellie Marsh · customer-facing classification.
    24 Apr 2026
  18. 5 users removed this monthUsers
    User count moved from 42 to 37.
    28 Mar 2026
  19. 3 assets added to inventoryAssets
    Recorded by the operational source system.
    15 Jan 2026

Events in view

19 of 31 recorded events

iHow the timeline is builtShow
Routine movement is aggregated rather than listed one event at a time — “12 users added this month” instead of twelve separate cards. Sync milestones, licence changes, equipment, findings, opportunities and generated packs all feed the same list.