Support agreementTime and materialsWEN656-AGR255
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since18 Sep 2024Response SLANo SLARate£110/hrNotice—Machines on contract24 of 45
21 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for WEN656Active contracts
3
0 expired or cancelled
Annual contract value
£10,634.66
Active lines only
Renewals within 90 days
2
£4,621.86
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9633 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 40 seats | 36 months 60d notice | 25 Aug 2027 in 365d | — | £6,012.8 40 x £150.32 | Scheduled | |
| 10093 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | 36 months 60d notice | 22 Nov 2026 in 89d | — | £1,135.68 1 x £1,135.68 | Due in 90 days | |
| 10531 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS Covers 24 machines · 21 in service and off it → | 24 | 12 months 60d notice | 08 Nov 2026 in 75d | 21 May 2027 | £3,486.18 24 x £145.26 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£6,012.8
Hardware maintenance£3,486.18
Backup and DR£1,135.68
Next twelve months
Renewal dates in order
- 08 NovDCS EHC ML350 G9 24 x 7Hardware maintenance75d
- 22 NovAmber Virtual Agent Per VMBackup and DR89d
- 25 AugMicrosoft 365 Business StandardMicrosoft 365 licences365d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.