Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£764 a year at listed rates
Annual support value
£0
No software support contract
Support calls
8
£581.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 7.1.19 | T71805 | Terminal server | Not on contract | — |
| AUT120 | AutoCAD LT Version 8.7.5 | T83168 | Server - Ap-Host | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 994875 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 528280 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Nominal period end would not runAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 21 Apr 2026
- £37.5Purchase order print alignmentAdobe Acrobat Pro Enterprise · Karen Taylor · 14 Mar 2026
- £75Purchase order print alignmentAdobe Acrobat Pro Enterprise · Julie Herbert · 15 Jul 2025
- £150Purchase order print alignmentSage 50 Accounts Professional · Kelly Gregory · 24 Jun 2025
- £56.25User locked out of the payroll companySage 50 Payroll · Kelly Gregory · 03 Apr 2025
- £18.75Invoice imported twice from the job systemSage 50 Payroll · Karen Taylor · 03 Mar 2025
- £18.75Backup of the data directory verifiedAutoCAD LT · Julie Herbert · 10 Jan 2025
- £75Year end routine walkthroughSage 50 Payroll · Karen Taylor · 07 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.