Support agreementManaged contractESC898-AGR400
Covered by a managed support agreement with an agreed SLA.
Customer since16 Jan 2023Response SLA8 hoursRateIncludedNotice90 daysMachines on contract313 of 328
15 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for ESC898Active contracts
5
1 expired or cancelled
Annual contract value
£73,027.5
Active lines only
Renewals within 90 days
1
£1,919.5
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9602 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 313 machines · 15 in service and off it → | 313 | Rolling 30d notice · auto-renews | 07 Apr 2027 in 225d | — | £36,150.42 £18,075.21 6 monthly | Scheduled | |
| 10183 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 36 months 90d notice · auto-renews | 02 Oct 2026 in 38d | 20 Dec 2026 | £1,919.5 1 x £1,919.5 | Due in 90 days | |
| 10385 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 265 seats | 12 months 60d notice · auto-renews | 24 Dec 2026 in 121d | — | £28,675.65 265 x £108.21 | Scheduled | |
| 11087 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 275 seats | 36 months 30d notice | 14 Aug 2026 11d ago | — | £761.75 275 x £2.77 | Lapsed | |
| 11223 CON500 | Connectivity | Leased line 500Mb Zen | 1 | Rolling 30d notice · auto-renews | 27 Apr 2027 in 245d | — | £2,701.5 1 x £2,701.5 | Scheduled | |
| 11584 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS | 7 | 36 months 30d notice | 18 Aug 2027 in 358d | — | £3,580.43 7 x £511.49 | Scheduled |
Annual value by service line
Active contracts only
Managed support£38,069.92
Microsoft 365 licences£28,675.65
Hardware maintenance£3,580.43
Connectivity£2,701.5
Next twelve months
Renewal dates in order
- 14 AugESET PROTECT EntryEndpoint protection-11d
- 02 OctAnnual DCS Remote Server MonitoringManaged support38d
- 24 DecMicrosoft 365 Business StandardMicrosoft 365 licences121d
- 07 AprHardware 6 Mthly ContractManaged support225d
- 27 AprLeased line 500MbConnectivity245d
- 18 AugDCS EHC ML350 G9 24 x 7Hardware maintenance358d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.