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Escrick Travel LLP

ESC898ActiveManaged contract

escricktravel.co.uk · Travel · Account manager Dan Okafor · Escrick Holdings (head office of 4)

Microsoft 365Partial7 days agoSupport & assets (SQL)Healthy6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
0 on a support contract
Not on contract
5
£740 a year at listed rates
Annual support value
£0
No software support contract
Support calls
50
£3,112.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 11.0.6
T71175Server - Ap-HostNot on contract—
O3NUSOpera 3 Current UsersT78396Server - Sql1Not on contract—
O3SALOpera 3 Sales LedgerT19018WorkstationsNot on contract—
O3PUROpera 3 Purchase Ledger
Version 6.1.4
T54919Server - Sql1Not on contract—
O3NOMOpera 3 Nominal Ledger
Version 11.6.3
T31592Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Current Users · Karen Taylor · 17 Aug 2026
    £75
  • Nominal period end would not run
    Opera 3 System Foundation · Stacey Thomas · 14 Aug 2026
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Anne-Marie Cable · 11 Aug 2026
    £56.25
  • Nominal period end would not run
    Opera 3 System Foundation · Stacey Thomas · 03 Aug 2026
    £112.5
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Karen Taylor · 04 Jul 2026
    £75
  • New user added and permissions set
    Opera 3 Purchase Ledger · Stacey Thomas · 05 Jun 2026
    £75
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Karen Taylor · 02 Jun 2026
    £112.5
  • Backup of the data directory verified
    Opera 3 Nominal Ledger · Kelly Gregory · 16 May 2026
    £75
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Julie Herbert · 17 Apr 2026
    £150
  • Nominal period end would not run
    Opera 3 System Foundation · Stacey Thomas · 15 Apr 2026
    £18.75
  • Year end routine walkthrough
    Opera 3 Current Users · Julie Herbert · 09 Apr 2026
    £75
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Karen Taylor · 28 Mar 2026
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.