Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£525
Contract 10275 · MJM002
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise | T35296 | Server - Ap-Host | On contract 10275 | £375 |
| AUT120 | AutoCAD LT | T73260 | Terminal server | On contract 10275 | £150 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractBackup of the data directory verifiedAdobe Acrobat Pro Enterprise · Karen Taylor · 12 Feb 2026
- On contractInvoice imported twice from the job systemAutoCAD LT · Kelly Gregory · 01 Feb 2026
- On contractUser locked out of the payroll companyAutoCAD LT · Karen Taylor · 25 Jul 2025
- On contractStock take variance queryAutoCAD LT · Anne-Marie Cable · 23 Nov 2024
- On contractNew user added and permissions setAdobe Acrobat Pro Enterprise · Julie Herbert · 17 Nov 2024
- On contractNew user added and permissions setAdobe Acrobat Pro Enterprise · Julie Herbert · 02 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.