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halcyon-architects.co.uk · Architecture · Account manager Rachel Byrne

Microsoft 365Authentication failed4 weeks agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Showing last known good Microsoft 365 data. The collector could not authenticate on the most recent attempt. Last successful refresh 30 Jul 2026 13:00 UTC. View connection status

Showing this year · figures use the latest valid snapshot in the period.

Microsoft 365

Latest snapshot 23 Aug 2026
Active users
17
1 disabled · 2 guests
Assigned licences
16
39% of 41 purchased
Available licences
25
Assignable without purchase
M365 active usage
76%
13 of 17 enabled users

Service and health

Support, contract and asset data from the DCS API
Assets in service
32
7 over four years old
Renewals in 90 days
2
Next: Microsoft Teams Phone on 10 Sep 2026
Open support workload
1
42 eligible records in period
Average response
3.8 hr
26 quote, project and install records excluded
Not billed a year
£3,860
32 machines and 0 modules off contract
Customer health
74Good 6

User count trend

01 Jan 2026 – 25 Aug 2026 · latest snapshot in each month

-8 in period (-30.8%)

Snapshot measure. Values are not summed across buckets. Source: Microsoft Graph, collected weekly.

Licence mix

Assigned licences at 23 Aug 2026

16
assigned
  • Business Premium6
  • Business Standard10

Microsoft 365 adoption trend

Share of enabled users active in each period

Microsoft usage reports can lag by up to 48 hours.

Licence utilisation

Assigned against purchased, by product

Business Premium6/16
Business Standard10/25
Open licensing module

Support volume trend

Event measure, summed per bucket

26 excluded records

Excluded records are shown for volume context only and never affect response, resolution or SLA figures.

Asset age profile

In-service assets by age band

Expected lifecycle thresholds are configurable per asset class.

Findings for review1 critical3 warning5 information