Customer master data
Immutable internal identity with external mapping keys
| Internal CustomerId | cus_hol602 Primary key — never changes |
| Account number | HOL602 Links to ticketing and SQL |
| Display name | Hollowbrook Medical Solutions |
| Primary domain | hollowbrookmedical.co.uk Microsoft tenant mapping aid |
| Tenant ID | hol602-5816-4f2a-9c31-743232 |
| SQL external key | HOL602 |
| Account manager | Tom Whitfield |
| Status | Active |
| Created | 06 Jan 2022 |
Connection and collection
Authentication mode is independent of the data model
| Auth method | Disconnected |
| Relationship state | expired No expiry recorded |
| Last successful sync | 04 Aug 2026 12:00 UTC 3 weeks ago |
| Last attempt | 24 Aug 2026 14:00 UTC Result: failed |
| M365 data quality | Authentication failed |
| SQL data quality | Healthy Mapped to the DCS API |
| Schedule | Weekly — users, licences, usage reports Configurable per dataset and customer |
Connection changes require the administrator role.
Branding
Saved once and reused automatically for future dashboards and packs
Editable
Customer logo
PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.
Meeting pack preview
Hollowbrook Medical Solutions
Saved branding is applied to this customer's dashboard, exports and every future meeting pack.
Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.
Customer contacts
Who to speak to. Used for meeting invitations and pipeline follow-up.
| Name | Role | Phone | Notes | |
|---|---|---|---|---|
| Imogen MensahPrimary | Practice Manager | [email protected] | 01314 840032 | Approves user changes |
| Olivia Barnes | Operations Manager | [email protected] | 01543 748941 | Day-to-day escalation contact |
Prototype controls
Demo-only switches for showing how the phases differ
HOL602 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.