Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£324 a year at listed rates
Annual support value
£255
Contract 10423 · SOFLA
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T89065 | Terminal server | On contract 10423 | £180 |
| MJM001 | KwikStock stock control add-on | T17943 | Terminal server | On contract 10423 | £60 |
| COR1 | Job costing link Version 10.9.16 | T35504 | Server - Sql1 | On contract 10423 | £15 |
| SG50AC | Sage 50 Accounts Professional | LIC 476604 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractEmail payslips would not clear — SQL service restartedKwikStock stock control add-on · Julie Herbert · 29 Dec 2025
- On contractNominal period end would not runKwikStock stock control add-on · Anne-Marie Cable · 17 Nov 2025
- On contractNominal period end would not runBespoke job management system · Anne-Marie Cable · 20 Jun 2025
- On contractYear end routine walkthroughBespoke job management system · Julie Herbert · 18 Mar 2025
- On contractPurchase order print alignmentBespoke job management system · Anne-Marie Cable · 15 Feb 2025
- On contractBackup of the data directory verifiedJob costing link · Kelly Gregory · 20 Jan 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.