Support agreementTime and materialsSupport is billed by the hour. No SLA commitment and no proactive cover.
View contracts and renewals →Total assets
17
16 in service
Beyond expected life
2
Thresholds configurable per class
Unsupported OS
0
Out-of-support operating systems
Warranty expired
10
1 expiring within 90 days
On contract
8
50% of in-service machines
Maintenance a year
£1,047.05
£1,047.05 per invoice · annual
Not billed
£745
8 in-service machines off maintenance
Maintenance reconciliation
Contract 10671 · PRO104 · billed annual
On maintenance
8
billed £1,047.05 per invoice
Annualised
£1,047.05
£1,015 at standard rates
In service, off maintenance
8
£745 a year at standard rates
Correctly excluded
1
Spare, retired or awaiting disposal
8 machines are in service without maintenance cover. At standard rates that is £745 a year not being billed. Figures come from the hardware register; the invoiced total ties to the contract amount.
Type breakdown
In-service assets
16
in service
- Laptop3
- Firewall3
- Desktop2
- Mobile2
- Switch2
- Wireless AP2
- Server1
- Printer1
Age profile
In-service assets grouped by age band
Expected lifecycle: Laptop 4y · Desktop 5y · Server 6y · Printer 7y · Firewall 5y · Switch 7y · Wireless AP 6y · Thin Client 6y · Mobile 3y
Operating system distribution
Computers and servers in service
Additions in period
Assets recorded by purchase or install date
No additions recorded in this period.
| Asset | Type | Assigned to | Site | Operating system | Purchased | Warranty |
|---|---|---|---|---|---|---|
| HP EliteBook 840 G9 PAN817-AST-0001 · HP427422B | Laptop | Harry Halstead | Head Office | Windows 10 Pro 22H2 | 25 Aug 2017 | Expired 25 Aug 2018 |
| HP ProBook 450 G6 PAN817-AST-0002 · HP382533C | Laptop | Idris Mensah | Head Office | Windows 10 Pro 22H2 | 27 Sep 2023 | Expired 26 Sep 2024 |
| Dell Latitude 7420 PAN817-AST-0003 · DE947126A | Laptop | Olivia Sinclair | Head Office | Windows 11 Pro 24H2 | 15 Sep 2025 | In warranty 15 Sep 2027 |
| Apple MacBook Pro 14 PAN817-AST-0004 · AP942566C | Laptop | Ruby Nkemelu | Remote | macOS 13 | 24 Aug 2020 | Expired 24 Aug 2023 |
| Dell OptiPlex 3050 PAN817-AST-0005 · DE363317D | Desktop | Harry Halstead | Head Office | Windows 10 Pro 21H2 | 14 Jun 2024 | Expired 14 Jun 2026 |
| Dell OptiPlex 3050 PAN817-AST-0006 · DE196475A | Desktop | Marcus Whitfield | Remote | Windows 10 Pro 22H2 | 18 Jan 2025 | In warranty 17 Jan 2029 |
| Apple iPhone 14 PAN817-AST-0007 · AP812315C | Mobile | Imogen Sinclair | Remote | iOS 18 | 20 Jan 2024 | Expired 19 Jan 2025 |
| Apple iPhone 12 PAN817-AST-0008 · AP193852C | Mobile | Jasmine Nkemelu | Branch | iOS 18 | 22 Sep 2022 | Expired 21 Sep 2025 |
| HPE ProLiant DL380 Gen10 PAN817-AST-0009 · HP560788D | Server | Head Office | Windows Server 2022 | 30 Apr 2024 | In warranty 30 Apr 2027 | |
| HP LaserJet M480 PAN817-AST-0010 · HP674264B | Printer | Head Office | Embedded firmware | 21 Aug 2022 | Expired 20 Aug 2024 | |
| WatchGuard T35 PAN817-AST-0011 · WA863315A | Firewall | Head Office | DrayOS 4.4 | 19 Dec 2021 | Expired 19 Dec 2022 | |
| Fortinet FortiGate 60F PAN817-AST-0012 · FO680170C | Firewall | Remote | Fireware 12.10 | 27 Feb 2024 | In warranty 26 Feb 2028 | |
| WatchGuard T35 PAN817-AST-0013 · WA222138C | Firewall | Head Office | Fireware 12.10 | 06 Mar 2024 | Expired 06 Mar 2025 | |
| Cisco CBS350-24P PAN817-AST-0014 · CI257200B | Switch | Branch | Managed firmware | 15 Dec 2021 | Expired 14 Dec 2024 | |
| Ubiquiti USW-Pro-24 PAN817-AST-0015 · UB125673A | Switch | Branch | Managed firmware | 20 Nov 2023 | In warranty 19 Nov 2027 | |
| Ubiquiti U6-Pro PAN817-AST-0016 · UB411423B | Wireless AP | Branch | UniFi 8.x | 23 Nov 2023 | Expiring soon 22 Nov 2026 | |
| Aruba AP-515 PAN817-AST-0017 · AR215627A | Wireless AP | Head Office | UniFi 8.x | 04 May 2024 | Expired 04 May 2025 |
Contract cover by asset type
In-service machines, split by whether DCS is contracted to support them
| Asset type | In service | On contract | Not on contract | Cover |
|---|---|---|---|---|
| Laptop | 3 | 1 | 2 | 33% |
| Desktop | 2 | 1 | 1 | 50% |
| Server | 1 | 1 | 0 | 100% |
| Printer | 1 | 1 | 0 | 100% |
| Firewall | 3 | 1 | 2 | 33% |
| Switch | 2 | 1 | 1 | 50% |
| Wireless AP | 2 | 1 | 1 | 50% |
| Mobile | 2 | 1 | 1 | 50% |
iHow lifecycle findings are raisedShow
Expected life is configurable per asset class, so a server, printer and laptop are not judged the same way. A missing security-agent signal is a review item only — confirm what the customer already has before proposing an alternative.