Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£485 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£525 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T96940 | Server - Ap-Host | Not on contract | — |
| SG50PR | Sage 50 Payroll Version 10.3.0 | T86439 | Server - Sql1 | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 920603 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 433707 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Nominal period end would not runSage 50 Accounts Professional · Anne-Marie Cable · 20 Aug 2026
- £37.5Nominal period end would not runKwikStock stock control add-on · Karen Taylor · 05 Apr 2026
- £112.5Nominal period end would not runBespoke job management system · Anne-Marie Cable · 22 Jun 2025
- £150Report layout change requestedBespoke job management system · Stacey Thomas · 09 May 2025
- £75Stock take variance queryKwikStock stock control add-on · Karen Taylor · 04 Apr 2025
- £112.5New user added and permissions setBespoke job management system · Anne-Marie Cable · 19 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.