Support agreementTime and materialsPAN817-AGR962
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since10 Dec 2025Response SLANo SLARate£110/hrNotice—Machines on contract8 of 16
8 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for PAN817Active contracts
3
0 expired or cancelled
Annual contract value
£2,219.93
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9757 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 8 seats | 12 months 90d notice · auto-renews | 21 Aug 2027 in 361d | 09 Jan 2028 | £1,079.36 8 x £134.92 | Scheduled | |
| 10145 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 8 seats | 12 months 90d notice | 15 Jul 2027 in 324d | 10 Oct 2027 | £93.52 8 x £11.69 | Scheduled | |
| 10671 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS Covers 8 machines · 8 in service and off it → | 8 | 12 months 90d notice · auto-renews | 27 May 2027 in 275d | — | £1,047.05 8 x £130.88 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£1,079.36
Hardware maintenance£1,047.05
Endpoint protection£93.52
Next twelve months
Renewal dates in order
- 27 MayDCS EHC ML350 G9 24 x 7Hardware maintenance275d
- 15 JulESET PROTECT AdvancedEndpoint protection324d
- 21 AugMicrosoft 365 Business PremiumMicrosoft 365 licences361d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.