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Pannal Care Trust

PAN817ActiveTime and materials

pannalcare.co.uk · Healthcare · Account manager Rachel Byrne

Microsoft 365Partial10 days agoSupport & assets (SQL)Partial3 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Showing last known good Microsoft 365 data. The most recent collection is older than the configured schedule. Last successful refresh 15 Aug 2026 20:00 UTC. View connection status

Showing this year · figures use the latest valid snapshot in the period.

Microsoft 365

Latest snapshot 23 Aug 2026
Active users
20
1 disabled · 3 guests
Assigned licences
19
90% of 21 purchased
Available licences
2
Assignable without purchase
M365 active usage
80%
16 of 20 enabled users

Service and health

Support, contract and asset data from the DCS API
Assets in service
16
4 over four years old
Renewals in 90 days
0
Nothing due in the window
Open support workload
1
4 eligible records in period
Average response
13.0 hr
3 quote, project and install records excluded
Not billed a year
£1,230
8 machines and 4 modules off contract
Customer health
84Good 2

User count trend

01 Jan 2026 – 25 Aug 2026 · latest snapshot in each month

+3 in period (+16.7%)

Snapshot measure. Values are not summed across buckets. Source: Microsoft Graph, collected weekly.

Licence mix

Assigned licences at 23 Aug 2026

19
assigned
  • Business Basic9
  • Exchange Online P110

Microsoft 365 adoption trend

Share of enabled users active in each period

Microsoft usage reports can lag by up to 48 hours.

Licence utilisation

Assigned against purchased, by product

Business Basic9/10
Exchange Online P110/11
Open licensing module

Support volume trend

Event measure, summed per bucket

3 excluded records

Excluded records are shown for volume context only and never affect response, resolution or SLA figures.

Asset age profile

In-service assets by age band

Expected lifecycle thresholds are configurable per asset class.

Findings for review0 critical3 warning4 information