Support agreementManaged contractRIC935-AGR669
Covered by a managed support agreement with an agreed SLA.
Customer since17 Oct 2024Response SLA4 hoursRateIncludedNotice30 daysMachines on contract36 of 42
6 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for RIC935Active contracts
3
0 expired or cancelled
Annual contract value
£12,923.36
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9839 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 36 machines · 6 in service and off it → | 36 | Rolling 30d notice · auto-renews | 21 Mar 2027 in 208d | — | £3,991.56 £997.89 quarterly | Scheduled | |
| 10149 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 41 seats | 12 months 30d notice · auto-renews | 04 Jun 2027 in 283d | 26 Nov 2027 | £5,863 41 x £143 | Scheduled | |
| 10625 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 7 | 12 months 60d notice | 16 Jul 2027 in 325d | 03 Feb 2028 | £3,068.8 7 x £438.4 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£5,863
Managed support£3,991.56
Backup and DR£3,068.8
Next twelve months
Renewal dates in order
- 21 MarHardware Quarterly ContractManaged support208d
- 04 JunAdobe Acrobat Pro EnterpriseMicrosoft 365 licences283d
- 16 JulAmber Virtual Agent Per VMBackup and DR325d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.