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Riccall Medical Associates

RIC935ActiveManaged contract

riccallmedical.co.uk · Healthcare · Account manager Priya Raman

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy25 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
0 on a support contract
Not on contract
6
£710 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£450 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT75152WorkstationsNot on contract—
O3NUSOpera 3 Current Users
Version 7.4.18
T18221Server - Sql1Not on contract—
O3SALOpera 3 Sales LedgerT87577Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase Ledger
Version 4.7.14
T13869Server - Ap-HostNot on contract—
O3NOMOpera 3 Nominal Ledger
Version 8.1.19
T51096Server - Ap-HostNot on contract—
O3INVOpera 3 Invoicing
Version 8.2.1
T71967Server - Ap-HostNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Invoicing · Anne-Marie Cable · 07 May 2026
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Karen Taylor · 21 Jan 2026
    £18.75
  • Report layout change requested
    Opera 3 Sales Ledger · Anne-Marie Cable · 05 Jan 2026
    £18.75
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Karen Taylor · 22 Dec 2025
    £112.5
  • User locked out of the payroll company
    Opera 3 Invoicing · Stacey Thomas · 15 Oct 2025
    £112.5
  • Stock take variance query
    Opera 3 System Foundation · Julie Herbert · 25 Jul 2025
    £56.25
  • Report layout change requested
    Opera 3 System Foundation · Julie Herbert · 09 Jun 2025
    £37.5
  • Stock take variance query
    Opera 3 Current Users · Stacey Thomas · 09 Feb 2025
    £56.25
  • Stock take variance query
    Opera 3 Current Users · Stacey Thomas · 12 Jan 2025
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.