Support agreementTime and materialsROT997-AGR868
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since05 Apr 2021Response SLANo SLARate£85/hrNotice—Machines on contract0 of 16
16 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for ROT997Active contracts
5
0 expired or cancelled
Annual contract value
£3,904.44
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9561 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 5 seats | 12 months 60d notice | 09 Mar 2027 in 196d | 09 Sep 2027 | £902.1 5 x £180.42 | Scheduled | |
| 10161 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 12 modules → | 12 | 12 months 30d notice | 23 Dec 2026 in 120d | — | £2,040 12 x £170 | Scheduled | |
| 10452 CYB003 | Endpoint protection | Patch Manager PC Ann Subscription DCS | 5 seats | Rolling 60d notice · auto-renews | 24 May 2027 in 272d | — | £30.6 5 x £6.12 | Scheduled | |
| 11086 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 5 seats | 12 months 30d notice | 24 Aug 2027 in 364d | — | £21.45 5 x £4.29 | Scheduled | |
| 11412 CON900 | Connectivity | FTTP 900/110 TalkTalk Business | 1 | 36 months 60d notice · auto-renews | 22 Dec 2026 in 119d | — | £910.29 1 x £910.29 | Scheduled |
Annual value by service line
Active contracts only
Software support£1,884.24
Connectivity£910.29
Microsoft 365 licences£902.1
Endpoint protection£30.6
Email security£21.45
Next twelve months
Renewal dates in order
- 22 DecFTTP 900/110Connectivity119d
- 23 DecOpera 3 Annual LicenceSoftware support120d
- 09 MarMicrosoft 365 Business PremiumMicrosoft 365 licences196d
- 24 MayPatch Manager PC Ann SubscriptionEndpoint protection272d
- 24 AugHornetSecurity 365 T P BusinessEmail security364d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.